Sales Concierge (Homeworking)

About the company

We are a recognised industry leader with over 25 years experience we boast owned brands including:

  • – the UK’s fastest-growing cruise retail brand and the home of the award-winning Cruise Concierge Service
  • – Europe’s largest seller of ultra-luxury cruises
  • – the UK’s fastest-growing seller of river cruises

Best company 2018 - 2* Accreditation - people love working here!

We invest in the growth and development of our employees - To make you the experts that our customers know and love. We provide ongoing training and excellent career progression 85% of our management team started off as a cruise concierge and progressed within the company.

Our employees feel valued and trusted - With a culture of open and honest communication, we put our employees’ opinions and welfare at the forefront of everything we do.

Integrity – a foundation of the business - We work within a fun, dynamic, honest and professional culture, creating dream vacations and unforgettable experiences for our customers, in an environment where your voice will be heard and ideas welcome.

Summary of the Role

Location:  Home Based Sales

Hours: 40 per week on a Rota basis (Fully Flex including Bank Holidays, Evenings and Weekends

This is a home-based position, therefore you will need an office set up at home in order to be successful in your application.

Here at World Travel Holdings (UK), we hire the best people who have a true passion for travel.

How would you like to be paid to spend time discussing stunning cruise ships, exotic destinations and helping people to fulfil their dreams?

Every customer is unique – therefore we provide a tailored, friendly and professional service with the customer firmly at the heart of what we do.

As a travel partner and Cruise Sales Concierge, WE DELIVER A REMARKABLE EXPERIENCE to our customers time and time again. Our customer loyalty, impressive portfolio of travel brands, along with our expert sales concierges has led us to be an award-winning travel company and an excellent place to work!

Roles and responsibilities

  • Dealing with incoming sales leads and new enquiries via your chosen channel (calls, email, chat)
  • Provide customers with quotes, and booking cruises with various cruise lines
  • Book bespoke package holidays, flights, transfers, cruises, hotels etc for the customer, providing them with a well organised and seamlessly smooth holiday.
  • Deliver an exceptional sales experience through the following:
    • We deliver - we build plans to focus on the right things, and we make them happen
    • We are passionate - we are approachable and direct and straight forward to deal with
    • We strive to be better - we push for excellence and innovation in everything we do
    • We are connected to our customers - we listen, understand and engage with our customers
  • Constantly build your cruise knowledge base, taking responsibility for self-development through on-going training, development and research
  • Maintain excellent lead management

To be successful in this role

  • You must be motivated, enthusiastic and determined to succeed
  • Desire to work as part of a fast-paced, growing company with plenty of opportunity on offer
  • Experience of working in a target driven environment
  • Previous sales/ customer service experience
  • Excellent communication skills, both written and verbal – our customers need to respect our people
  • Passionate about cruises and dedicated to providing customers with the very best in 1 to 1 personal service.


  • Previous travel industry experience
  • Experience using cruise line booking systems
  • Proven sales track record

 What we can offer you

  • Competitive salary and excellent monthly commission scheme - OTE 30k+
  • Amazing incentives to win cruise trips to a variety of destinations
  • Holiday discounts for you and your friends and family
  • Attendance bonus paid at Christmas
  • Attend cruise ships around the globe for educational visits
  • Career progression and ongoing training and development
  • Fantastic company parties to celebrate our successes (Summer and Christmas party each year)
  • Company contributed pension
  • 20 days, plus 8 bank holidays annual leave
  • Paid leave for a Charity Day
  • Concession towards a cruise holiday, £100 for each full year of employment (up to £1000!)

Next steps

 If you think you have what it takes to become one of our expert cruise sales concierges, then we’d love to hear from you!

WTH (UK) are an equal opportunities employer and value employee’s wellbeing and mental health.

Apply here

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WTH is a winner of CLIA Cruise Agency of the year 2015 & Katy Porter CLIA young travel agent of the year 2014
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